FedLoan Servicing: I had to find the perfect time of day to call...
A FedLoan Servicing customer review by GetHuman user GetHuman-195138 from November 25th, 2017
Background on GetHuman-195138's case
GetHuman: GetHuman-195138 - can you tell our other FedLoan Servicing customers when your case took place?
GetHuman-195138: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to FedLoan Servicing, and if so, how?
GetHuman: And which of these common FedLoan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-195138 a list of common FedLoan Servicing problems)
GetHuman-195138: "Change payment arrangement" was why I was trying to call.
GetHuman-195138's review of FedLoan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's FedLoan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-195138: I had to find the perfect time of day to call. *am seems to be it. Otherwise I just got a busy signal and didn't even get into their automated system. Once I got the computer, I got a person in a reasonable amount of time and was able to change my repayment plan within two minutes of being on with the human. Great service once you reach a human!
GetHuman: Let's quantify your experience contacting FedLoan Servicing. On a scale of 1 to 5, how easy is it go get help on a FedLoan Servicing problem?
GetHuman-195138: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-195138: I'd give them a five out of five on communication.
GetHuman: And what about FedLoan Servicing's ability to quickly and effectively address your problem?
GetHuman-195138: For that I would say four out of five.
GetHuman: And finally- any advice for other FedLoan Servicing customers?
GetHuman-195138: Call them early in the day or late. Don't forget any personal or account information you might need for FedLoan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-195138 taken from his FedLoan Servicing customer service problem that occurred on November 19th, 2017.