Finish Line: Multiple emails and (*)phone calls have yet to...
A Finish Line customer review by GetHuman user ~Still waiting on answer from November 14th, 2017
Background on ~Still waiting on answer's case
GetHuman: ~Still waiting on answer - can you tell our other Finish Line customers when your case took place?
~Still waiting on answer: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Finish Line, and if so, how?
GetHuman: And which of these common Finish Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Still waiting on answer a list of common Finish Line problems)
~Still waiting on answer: "Warranty claim" was why I was trying to call.
~Still waiting on answer's review of Finish Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Finish Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Still waiting on answer: Multiple emails and (*)phone calls have yet to receive a response on an order Finishline shows as "Shipped' but UPS shows (according to tracking number FL provided) as not being picked up after a week.
GetHuman: Let's quantify your experience contacting Finish Line. On a scale of 1 to 5, how easy is it go get help on a Finish Line problem?
~Still waiting on answer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Still waiting on answer: I'd give them a two out of five on communication.
GetHuman: And what about Finish Line's ability to quickly and effectively address your problem?
~Still waiting on answer: For that I would say three out of five.
GetHuman: And finally- any advice for other Finish Line customers?
~Still waiting on answer: Call them early in the day or late. Don't forget any personal or account information you might need for Finish Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Still waiting on answer taken from his Finish Line customer service problem that occurred on November 5th, 2017.