Finish Line: Talked with * different foreign reps who claime...
A Finish Line customer review by GetHuman user ~INeedUSCustomerService from November 26th, 2017
Background on ~INeedUSCustomerService's case
GetHuman: ~INeedUSCustomerService - can you tell our other Finish Line customers when your case took place?
~INeedUSCustomerService: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Finish Line, and if so, how?
GetHuman: And which of these common Finish Line customer issues best describes the reason you wanted to talk to them?
(Shows ~INeedUSCustomerService a list of common Finish Line problems)
~INeedUSCustomerService: "Change order" was why I was trying to call.
~INeedUSCustomerService's review of Finish Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Finish Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~INeedUSCustomerService: Talked with * different foreign reps who claimed they were in Indiana. When asked to name a city in Indiana, they had no clue. Anyway, I received huge empty box when what I ordered should have come in a much smaller pkg. I have no clue if they understood my request for replacement or refund. I need a US English speaking rep please!!
GetHuman: Let's quantify your experience contacting Finish Line. On a scale of 1 to 5, how easy is it go get help on a Finish Line problem?
~INeedUSCustomerService: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~INeedUSCustomerService: I'd give them a one out of five on communication.
GetHuman: And what about Finish Line's ability to quickly and effectively address your problem?
~INeedUSCustomerService: For that I would say four out of five.
GetHuman: And finally- any advice for other Finish Line customers?
~INeedUSCustomerService: Call them early in the day or late. Don't forget any personal or account information you might need for Finish Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~INeedUSCustomerService taken from his Finish Line customer service problem that occurred on November 22nd, 2017.