FirstEnergy: Got double billed for *** each time thru powerp...
A FirstEnergy customer review by GetHuman user GetHuman-322061 from November 8th, 2017
Background on GetHuman-322061's case
GetHuman: GetHuman-322061 - can you tell our other FirstEnergy customers when your case took place?
GetHuman-322061: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322061 a list of common FirstEnergy problems)
GetHuman-322061: "Meter reading" was why I was trying to call.
GetHuman-322061's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322061: Got double billed for *** each time thru powerpay and overdrafted my account. All they could say is they would send me a refund for the money they took. Would not pay the overdraft fee I got charged.
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
GetHuman-322061: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322061: I'd give them a five out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
GetHuman-322061: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
GetHuman-322061: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322061 taken from his FirstEnergy customer service problem that occurred on November 1st, 2017.