FirstEnergy: I spent just about my whole friday trying to ge...
A FirstEnergy customer review by GetHuman user GetHuman-245198 from October 30th, 2017
Background on GetHuman-245198's case
GetHuman: GetHuman-245198 - can you tell our other FirstEnergy customers when your case took place?
GetHuman-245198: Yup. It was morning, on October 23rd.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245198 a list of common FirstEnergy problems)
GetHuman-245198: "Book appointment" was why I was trying to call.
GetHuman-245198's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245198: I spent just about my whole friday trying to get a hold of someoneI called to have service transferred into my name from someone else,three different times ** min. the first , ** min. the second, and a hour the third. Now probably what is going to happen is they will come and cut off the service and i will end up paying for the connection fee which i dont have.I wish they would go back to people answering a phone it is so hard trying to talk to a machine....
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
GetHuman-245198: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245198: I'd give them a two out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
GetHuman-245198: For that I would say three out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
GetHuman-245198: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245198 taken from his FirstEnergy customer service problem that occurred on October 23rd, 2017.