FirstEnergy: It took a longer time then usual to find help...
A FirstEnergy customer review by GetHuman user ~Irishuponastar from November 11th, 2017
Background on ~Irishuponastar's case
GetHuman: ~Irishuponastar - can you tell our other FirstEnergy customers when your case took place?
~Irishuponastar: Yeah. It was evening, on November 3rd.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows ~Irishuponastar a list of common FirstEnergy problems)
~Irishuponastar: "Meter reading" was why I was trying to call.
~Irishuponastar's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irishuponastar: It took a longer time then usual to find help, mostly because the first two operators were not listening to what the issue was and put notes in the file that were not helpful to the final person who was thankfully able to assist me. All in All I am thankful to just be OFF the phone. LOL.
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
~Irishuponastar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irishuponastar: I'd give them a four out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
~Irishuponastar: For that I would say three out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
~Irishuponastar: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irishuponastar taken from his FirstEnergy customer service problem that occurred on November 3rd, 2017.