Fisher-Price: Called to get the code number for the Cookie Mo...
A Fisher-Price customer review by GetHuman user ~Betsy D. from November 18th, 2017
Background on ~Betsy D.'s case
GetHuman: ~Betsy D. - can you tell our other Fisher-Price customers when your case took place?
~Betsy D.: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Fisher-Price, and if so, how?
GetHuman: And which of these common Fisher-Price customer issues best describes the reason you wanted to talk to them?
(Shows ~Betsy D. a list of common Fisher-Price problems)
~Betsy D.: "Track order" was why I was trying to call.
~Betsy D.'s review of Fisher-Price customer service
GetHuman: So how would you sum up your experience for GetHuman's Fisher-Price customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Betsy D.: Called to get the code number for the Cookie Monster stethoscope. Lisa, the Customer Service Rep found the answer in less than a minute and also checked the recall notices to make sure this toy was safe for my granddaughter to play with. I'm very impressed with her service.
GetHuman: Let's quantify your experience contacting Fisher-Price. On a scale of 1 to 5, how easy is it go get help on a Fisher-Price problem?
~Betsy D.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Betsy D.: I'd give them a three out of five on communication.
GetHuman: And what about Fisher-Price's ability to quickly and effectively address your problem?
~Betsy D.: For that I would say five out of five.
GetHuman: And finally- any advice for other Fisher-Price customers?
~Betsy D.: Call them early in the day or late. Don't forget any personal or account information you might need for Fisher-Price to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Betsy D. taken from his Fisher-Price customer service problem that occurred on November 12th, 2017.