Fisher-Price: Have a plug in swing that just stopped working...
A Fisher-Price customer review by GetHuman user ~katiebug from November 23rd, 2017
Background on ~katiebug's case
GetHuman: ~katiebug - can you tell our other Fisher-Price customers when your case took place?
~katiebug: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Fisher-Price, and if so, how?
GetHuman: And which of these common Fisher-Price customer issues best describes the reason you wanted to talk to them?
(Shows ~katiebug a list of common Fisher-Price problems)
~katiebug: "Change order" was why I was trying to call.
~katiebug's review of Fisher-Price customer service
GetHuman: So how would you sum up your experience for GetHuman's Fisher-Price customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~katiebug: Have a plug in swing that just stopped working. Lady was extremely friendly and helpful. Waiting for new swing to be shipped. This is why I will always buy Fisher Price products!! They back up their stuff ***%
GetHuman: Let's quantify your experience contacting Fisher-Price. On a scale of 1 to 5, how easy is it go get help on a Fisher-Price problem?
~katiebug: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~katiebug: I'd give them a four out of five on communication.
GetHuman: And what about Fisher-Price's ability to quickly and effectively address your problem?
~katiebug: For that I would say five out of five.
GetHuman: And finally- any advice for other Fisher-Price customers?
~katiebug: Call them early in the day or late. Don't forget any personal or account information you might need for Fisher-Price to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~katiebug taken from his Fisher-Price customer service problem that occurred on November 17th, 2017.