Florida Power & Light: Thank you for the info about pressing zero fore...
A Florida Power & Light customer review by GetHuman user GetHuman-141476 from November 25th, 2017
Background on GetHuman-141476's case
GetHuman: GetHuman-141476 - can you tell our other Florida Power & Light customers when your case took place?
GetHuman-141476: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Florida Power & Light, and if so, how?
GetHuman: And which of these common Florida Power & Light customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141476 a list of common Florida Power & Light problems)
GetHuman-141476: "Report Power Outage" was why I was trying to call.
GetHuman-141476's review of Florida Power & Light customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Power & Light customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141476: Thank you for the info about pressing zero forever. I tried for an hour to get a live person the last time I called. Pressing zero for a long time got me to a person right away.
GetHuman: Let's quantify your experience contacting Florida Power & Light. On a scale of 1 to 5, how easy is it go get help on a Florida Power & Light problem?
GetHuman-141476: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141476: I'd give them a two out of five on communication.
GetHuman: And what about Florida Power & Light's ability to quickly and effectively address your problem?
GetHuman-141476: For that I would say five out of five.
GetHuman: And finally- any advice for other Florida Power & Light customers?
GetHuman-141476: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Power & Light to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141476 taken from his Florida Power & Light customer service problem that occurred on November 18th, 2017.