Ford Interest Advantage: I was calling Ford Advantage with a client who...
A Ford Interest Advantage customer review by GetHuman user ~France from November 15th, 2017
Background on ~France's case
GetHuman: ~France - can you tell our other Ford Interest Advantage customers when your case took place?
~France: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ford Interest Advantage, and if so, how?
GetHuman: And which of these common Ford Interest Advantage customer issues best describes the reason you wanted to talk to them?
(Shows ~France a list of common Ford Interest Advantage problems)
~France: "Lower my rate" was why I was trying to call.
~France's review of Ford Interest Advantage customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Interest Advantage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~France: I was calling Ford Advantage with a client who recently lost her husband of ** years and was trying ascertain information to reregister her account there. She had been working on the issue for over * months and I wanted to assist her as she had become very frustrated with the process. We called twice and each time the representatives were more intent on finding reasons not to help us. I have never experienced worse customer service anywhere.
GetHuman: Let's quantify your experience contacting Ford Interest Advantage. On a scale of 1 to 5, how easy is it go get help on a Ford Interest Advantage problem?
~France: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~France: I'd give them a five out of five on communication.
GetHuman: And what about Ford Interest Advantage's ability to quickly and effectively address your problem?
~France: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford Interest Advantage customers?
~France: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Interest Advantage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~France taken from his Ford Interest Advantage customer service problem that occurred on November 13th, 2017.