Ford Customer Service does not know what a "Col...
A Ford customer review by GetHuman user GetHuman-374864 from November 28th, 2017
Background on GetHuman-374864's case
GetHuman: GetHuman-374864 - can you tell our other Ford customers when your case took place?
GetHuman-374864: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374864 a list of common Ford problems)
GetHuman-374864: "Complaint" was why I was trying to call.
GetHuman-374864's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374864: Ford Customer Service does not know what a "Cold Weather Package" is, although that is a term used by non-Ford parts dealers in determining the proper size serpentine (drive) belt for an F-*** *.* diesel truck.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
GetHuman-374864: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374864: I'd give them a three out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
GetHuman-374864: For that I would say two out of five.
GetHuman: And finally- any advice for other Ford customers?
GetHuman-374864: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374864 taken from his Ford customer service problem that occurred on November 18th, 2017.