Frontier Airlines: I was on hold for nearly ** minutes. Then it f...
A Frontier Airlines customer review by GetHuman user ~Annoyed Travel Agent from November 22nd, 2017
Background on ~Annoyed Travel Agent's case
GetHuman: ~Annoyed Travel Agent - can you tell our other Frontier Airlines customers when your case took place?
~Annoyed Travel Agent: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Travel Agent a list of common Frontier Airlines problems)
~Annoyed Travel Agent: "Special Request" was why I was trying to call.
~Annoyed Travel Agent's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Travel Agent: I was on hold for nearly ** minutes. Then it finally started ringing to be transfered to an agent and then the line disconnected. I had to call back and wait another ** minutes.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Annoyed Travel Agent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Travel Agent: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Annoyed Travel Agent: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Annoyed Travel Agent: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Travel Agent taken from his Frontier Airlines customer service problem that occurred on November 15th, 2017.