Frontier Communications: I CALLED TECH SUPPORT WITH A COMPUTER PROBLEM S...
A Frontier Communications customer review by GetHuman user ~mmarino70 from November 22nd, 2017
Background on ~mmarino70's case
GetHuman: ~mmarino70 - can you tell our other Frontier Communications customers when your case took place?
~mmarino70: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~mmarino70 a list of common Frontier Communications problems)
~mmarino70: "Lower my bill" was why I was trying to call.
~mmarino70's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mmarino70: I CALLED TECH SUPPORT WITH A COMPUTER PROBLEM SPOKE TO ALLEN AND DETERMINED I HAD A MALWARE PROBLEM AND TRANSFERED ME TO MAISHA T. *TECHAL*** SHE WAS GREAT IT TOOK ABOUT * HRS TO COMPLETE AND TAKE CARE OF THE PROBLEM IN THIS DAY AND AGE THIS TYPE OF CUSTOMER SERVICE IS A RARE EXPERIENCE, SHE SHOULD BE HIGHLY COMMENDED FOR HER EFFORTS. MICHAEL MARINO *********
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~mmarino70: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mmarino70: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~mmarino70: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~mmarino70: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mmarino70 taken from his Frontier Communications customer service problem that occurred on November 20th, 2017.