Frontier Communications: Frontier is the worst company I have dealt with...
A Frontier Communications customer review by GetHuman user ~ANONYMOUS from November 26th, 2017
Background on ~ANONYMOUS's case
GetHuman: ~ANONYMOUS - can you tell our other Frontier Communications customers when your case took place?
~ANONYMOUS: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUS a list of common Frontier Communications problems)
~ANONYMOUS: "Cancel Plan" was why I was trying to call.
~ANONYMOUS's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUS: Frontier is the worst company I have dealt with in my entire life. I WOULD NOT RECOMMEND THEM TO ANYONE!!! I have been trying to get internet service with them for * months and still nothing. Three service techs have come to my house and stated they "don't know what to do" and left. I can't get anyone to return my phone calls, they "disconnect" my phone call when I call to find out what is going on. Service representative show up at my home when they are not scheduled, and when they are scheduled to come to my house they just don't show or call at all. RUN, DON'T WALK AWAY FROM THIS COMPANY...RUN AS FAST AS YOU CAN!!!!!! HORRIBLE HORRIBLE HORRIBLE COMPANY!!!!!!! THE ABSOLUTE WORST COMPANY EVER!!!!! I'M FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU!!!!!!!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~ANONYMOUS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUS: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~ANONYMOUS: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~ANONYMOUS: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUS taken from his Frontier Communications customer service problem that occurred on November 24th, 2017.