Frontier Communications: I was on the phone for * hours the first night...
A Frontier Communications customer review by GetHuman user ~chamberstmc from November 4th, 2017
Background on ~chamberstmc's case
GetHuman: ~chamberstmc - can you tell our other Frontier Communications customers when your case took place?
~chamberstmc: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~chamberstmc a list of common Frontier Communications problems)
~chamberstmc: "Technical Support" was why I was trying to call.
~chamberstmc's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chamberstmc: I was on the phone for * hours the first night and over two hours the second night and still didn't get my issue with the internet security suite resolved. I have never talked to such unprofessional unwilling people to try to help resolve your issue. I thought this was there job. My service was changed from verizon to frontier and I didn't get an email to upgrade therefore I was charged for services that did not work for months so when my computer caught a virus they were unwilling to help at all CANCELLED Service
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~chamberstmc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chamberstmc: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~chamberstmc: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~chamberstmc: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chamberstmc taken from his Frontier Communications customer service problem that occurred on October 26th, 2017.