GE Consumer Relations: Called for help paying for expensive parts for...
A GE Consumer Relations customer review by GetHuman user ~bb106 from November 28th, 2017
Background on ~bb106's case
GetHuman: ~bb106 - can you tell our other GE Consumer Relations customers when your case took place?
~bb106: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to GE Consumer Relations, and if so, how?
GetHuman: And which of these common GE Consumer Relations customer issues best describes the reason you wanted to talk to them?
(Shows ~bb106 a list of common GE Consumer Relations problems)
~bb106: "Warranty claim" was why I was trying to call.
~bb106's review of GE Consumer Relations customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Consumer Relations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bb106: Called for help paying for expensive parts for a fairly new but out of warranty washing machine. Not a long hold time. GE CS rep was kind and professional. Placed me on hold to "see what she could do". She opened a case and they agreed to pay for the most expensive part. Amazing customer service!
GetHuman: Let's quantify your experience contacting GE Consumer Relations. On a scale of 1 to 5, how easy is it go get help on a GE Consumer Relations problem?
~bb106: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bb106: I'd give them a three out of five on communication.
GetHuman: And what about GE Consumer Relations's ability to quickly and effectively address your problem?
~bb106: For that I would say five out of five.
GetHuman: And finally- any advice for other GE Consumer Relations customers?
~bb106: Call them early in the day or late. Don't forget any personal or account information you might need for GE Consumer Relations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bb106 taken from his GE Consumer Relations customer service problem that occurred on November 21st, 2017.