GNC.com: The tech was nice and said that he was putting...
A GNC.com customer review by GetHuman user GetHuman-14484 from November 17th, 2017
Background on GetHuman-14484's case
GetHuman: GetHuman-14484 - can you tell our other GNC.com customers when your case took place?
GetHuman-14484: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to GNC.com, and if so, how?
GetHuman: And which of these common GNC.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14484 a list of common GNC.com problems)
GetHuman-14484: "Warranty claim" was why I was trying to call.
GetHuman-14484's review of GNC.com customer service
GetHuman: So how would you sum up your experience for GetHuman's GNC.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14484: The tech was nice and said that he was putting a claim in because my order never came. I am so frustrated, it said shipped on July **th and never came. He forwarding a way to track and when I hit it, it just gave me a Global shipping page with the to and from completely empty. I will have to call consumer center to report if I do not get infor or my order within a day. My order number is ***** and *****
GetHuman: Let's quantify your experience contacting GNC.com. On a scale of 1 to 5, how easy is it go get help on a GNC.com problem?
GetHuman-14484: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14484: I'd give them a one out of five on communication.
GetHuman: And what about GNC.com's ability to quickly and effectively address your problem?
GetHuman-14484: For that I would say one out of five.
GetHuman: And finally- any advice for other GNC.com customers?
GetHuman-14484: Call them early in the day or late. Don't forget any personal or account information you might need for GNC.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14484 taken from his GNC.com customer service problem that occurred on November 13th, 2017.