GameStop: The representative took a long time to understa...
A GameStop customer review by GetHuman user GetHuman-228594 from November 15th, 2017
Background on GetHuman-228594's case
GetHuman: GetHuman-228594 - can you tell our other GameStop customers when your case took place?
GetHuman-228594: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228594 a list of common GameStop problems)
GetHuman-228594: "Refund a Charge" was why I was trying to call.
GetHuman-228594's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228594: The representative took a long time to understand the problem I had and then was not able to do anything. After that they would not let me talk to a manager, by either changing the subject or saying he wouldn't be able to help.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
GetHuman-228594: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228594: I'd give them a three out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
GetHuman-228594: For that I would say two out of five.
GetHuman: And finally- any advice for other GameStop customers?
GetHuman-228594: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228594 taken from his GameStop customer service problem that occurred on November 11th, 2017.