GameStop: store manager chris at dobbin center location h...
A GameStop customer review by GetHuman user ~ken from November 24th, 2017
Background on ~ken's case
GetHuman: ~ken - can you tell our other GameStop customers when your case took place?
~ken: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~ken a list of common GameStop problems)
~ken: "Lost Gift Card" was why I was trying to call.
~ken's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ken: store manager chris at dobbin center location has a * hour window for midnght launch so if u get there at *am they will lock the doors in your face even though i called ahead and they said they would be open until *.... more lies! what's worse is i walked * miles there in ** degree weather because my car is broke down at **:** am so the so called crowd would slim down just to be denied at * am with the come back tmrw at ** am. srry, i've already started counting my drawer. professionalism is out the window and once i redeem my game tmrw i will never spend another penny in your stores because of this incident. crazy thing is this is the slowest location with * register open * day a week with ** min waits regularly and now they're closing early on your customers too. dobbin center ***** big time by lying all the time to your patrons with sorry and no as customers go elsewhere. needs a serious rewrap top to bottom
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~ken: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ken: I'd give them a four out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~ken: For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop customers?
~ken: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ken taken from his GameStop customer service problem that occurred on November 14th, 2017.