GameStop: CSR refused to refund a pre-order item that had...

A GameStop customer review by GetHuman user ~Formergamestopcustomer from November 27th, 2017

Background on ~Formergamestopcustomer's case

GetHuman: ~Formergamestopcustomer - can you tell our other GameStop customers when your case took place?
~Formergamestopcustomer: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to GameStop, and if so, how?
~Formergamestopcustomer: I used the 800-883-8895 number I found for on the GetHuman GameStop customer phone number page I was on: GameStop Customer Service Phone Number
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~Formergamestopcustomer a list of common GameStop problems)
~Formergamestopcustomer: "Account Access" was why I was trying to call.

~Formergamestopcustomer's review of GameStop customer service

GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Formergamestopcustomer: CSR refused to refund a pre-order item that had not been received, referring me to a retail store to get a cancellation on my credit card. A manager said I wouldn't be technically charged until I pick it up, but couldn't explain the CSR refusing to cancel it at the main website that it was ordered from when he was able to cancel it. A ongoing run around that cost gamestop my future business and immediate cancellation of all my pre-orders. They don't have any plans to change their policy, so I would advise my fellow gamers to skip gamestop. What is your time worth? All they needed to say is, yes sir, it has been taken care of and thank you for your continued business. If can put a hold on my funds, then they should be the only ones who I should have to talk to to release that hold.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~Formergamestopcustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Formergamestopcustomer: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~Formergamestopcustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other GameStop customers?
~Formergamestopcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Formergamestopcustomer taken from his GameStop customer service problem that occurred on November 18th, 2017.


1.08 of 5 stars | 80 reviews

~Formergamestopcustomer's GameStop Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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