Gateway Computers: Accent so thick we could not communicate and pe...
A Gateway Computers customer review by GetHuman user ~disgusted from November 24th, 2017
Background on ~disgusted's case
GetHuman: ~disgusted - can you tell our other Gateway Computers customers when your case took place?
~disgusted: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~disgusted a list of common Gateway Computers problems)
~disgusted: "Complaint" was why I was trying to call.
~disgusted's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgusted: Accent so thick we could not communicate and person kept trying to convince me nothing was wrong with my computer-which is falling apart. Never did get to someone to honor warranty (** months).
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~disgusted: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgusted: I'd give them a one out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~disgusted: For that I would say three out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgusted taken from his Gateway Computers customer service problem that occurred on November 20th, 2017.