Geek Squad: It never fails that every time we have to deal...

A Geek Squad customer review by GetHuman user GetHuman-155570 from November 1st, 2017

Background on GetHuman-155570's case

GetHuman: GetHuman-155570 - can you tell our other Geek Squad customers when your case took place?
GetHuman-155570: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman-155570: I used the 800-433-5778 number I found for on the GetHuman Geek Squad customer phone number page I was on: Geek Squad Customer Service Phone Number
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-155570 a list of common Geek Squad problems)
GetHuman-155570: "Track an Order" was why I was trying to call.

GetHuman-155570's review of Geek Squad customer service

GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-155570: It never fails that every time we have to deal with the Geeek Squad we get horrible service, this time they scheduled our appointment and sent us a confirmation when I called to get an approximate time it took them ** minutes to actually put me thru a live person and than they told me that they had changed the time of my appointment for the afternoon. They never emailed me or called me to tell me of the change. I took off work to be here during the appointment time and they do not even have the courtesy of calling to advice us of the change. When I asked them to speak to a manager they hung up on me. they never called me back to re-scheduled. when we first had the equipment installed the same thing happened. It is unbelievable that a company like this can be in business GEEK SQUAD *****, STINKS, THEIR BUSINESS LICENSED SHOULD BE REMOVED.
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
GetHuman-155570: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-155570: I'd give them a three out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
GetHuman-155570: For that I would say five out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
GetHuman-155570: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-155570 taken from his Geek Squad customer service problem that occurred on October 27th, 2017.

Geek Squad

2.80 of 5 stars | 49 reviews

GetHuman-155570's Geek Squad Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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