Getaway ASAP: I had a horrible experience with GetawayASAP. W...
A Getaway ASAP customer review by GetHuman user ~StephenieM from November 21st, 2017
Background on ~StephenieM's case
GetHuman: ~StephenieM - can you tell our other Getaway ASAP customers when your case took place?
~StephenieM: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Getaway ASAP, and if so, how?
GetHuman: And which of these common Getaway ASAP customer issues best describes the reason you wanted to talk to them?
(Shows ~StephenieM a list of common Getaway ASAP problems)
~StephenieM: "Loyalty program" was why I was trying to contact.
~StephenieM's review of Getaway ASAP customer service
GetHuman: So how would you sum up your experience for GetHuman's Getaway ASAP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~StephenieM: I had a horrible experience with GetawayASAP. When I booked my tickets I hadn't heard of the company before so I called in to talk to a customer service representative. She told me that I couldn't book more than a year in advance (this had been a visa requirement of mine) but if I gave them plenty of notice I could instead book as far out as possible and then change my ticket at a later date for a fee. When I contacted GetawayASAP to do so they told me that this was false and then refused to believe me even though I had confirmed with a customer service rep many times. They then treated me to the lowest level of customer service considered polite, refused to forward my concerns on to a manager and seemed to only have the priority of getting rid of me as soon as possible. Not only did I have to cancel my return ticket without any form of a refund I had to go to a different provider to book my return ticket. They used me for money and then had no responsible concerns about my experience
GetHuman: Let's quantify your experience contacting Getaway ASAP. On a scale of 1 to 5, how easy is it go get help on a Getaway ASAP problem?
~StephenieM: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~StephenieM: I'd give them a two out of five on communication.
GetHuman: And what about Getaway ASAP's ability to quickly and effectively address your problem?
~StephenieM: For that I would say five out of five.
GetHuman: And finally- any advice for other Getaway ASAP customers?
~StephenieM: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Getaway ASAP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~StephenieM taken from his Getaway ASAP customer service problem that occurred on November 11th, 2017.