Gevalia Coffee: have me on hold for over *** minutes for an err...
A Gevalia Coffee customer review by GetHuman user GetHuman-358640 from November 3rd, 2017
Background on GetHuman-358640's case
GetHuman: GetHuman-358640 - can you tell our other Gevalia Coffee customers when your case took place?
GetHuman-358640: Yes I can. It was morning, on October 25th.
GetHuman: Did you reach out to Gevalia Coffee, and if so, how?
GetHuman: And which of these common Gevalia Coffee customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-358640 a list of common Gevalia Coffee problems)
GetHuman-358640: "Product information" was why I was trying to call.
GetHuman-358640's review of Gevalia Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Gevalia Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-358640: have me on hold for over *** minutes for an error they REFUSE to fix * months later!! I'm filing with the BBB
GetHuman: Let's quantify your experience contacting Gevalia Coffee. On a scale of 1 to 5, how easy is it go get help on a Gevalia Coffee problem?
GetHuman-358640: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-358640: I'd give them a three out of five on communication.
GetHuman: And what about Gevalia Coffee's ability to quickly and effectively address your problem?
GetHuman-358640: For that I would say two out of five.
GetHuman: And finally- any advice for other Gevalia Coffee customers?
GetHuman-358640: Call them early in the day or late. Don't forget any personal or account information you might need for Gevalia Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-358640 taken from his Gevalia Coffee customer service problem that occurred on October 25th, 2017.