Goodyear Tire: Company does NOT stand behind their product. C...
A Goodyear Tire customer review by GetHuman user ~Unhappy Cust from November 7th, 2017
Background on ~Unhappy Cust's case
GetHuman: ~Unhappy Cust - can you tell our other Goodyear Tire customers when your case took place?
~Unhappy Cust: Yes. It was late at night, on November 3rd.
GetHuman: Did you reach out to Goodyear Tire, and if so, how?
GetHuman: And which of these common Goodyear Tire customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Cust a list of common Goodyear Tire problems)
~Unhappy Cust: "Complaint" was why I was trying to call.
~Unhappy Cust's review of Goodyear Tire customer service
GetHuman: So how would you sum up your experience for GetHuman's Goodyear Tire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Cust: Company does NOT stand behind their product. Cheap material tires, don't last more than **k, and company refuse to replace without collecting MORE money from consumer.
GetHuman: Let's quantify your experience contacting Goodyear Tire. On a scale of 1 to 5, how easy is it go get help on a Goodyear Tire problem?
~Unhappy Cust: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Cust: I'd give them a four out of five on communication.
GetHuman: And what about Goodyear Tire's ability to quickly and effectively address your problem?
~Unhappy Cust: For that I would say one out of five.
GetHuman: And finally- any advice for other Goodyear Tire customers?
~Unhappy Cust: Call them early in the day or late. Don't forget any personal or account information you might need for Goodyear Tire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Cust taken from his Goodyear Tire customer service problem that occurred on November 3rd, 2017.