Goodyear Tire: Horrible: Took my car in to get a Safety inspe...
A Goodyear Tire customer review by GetHuman user GetHuman-326796 from November 8th, 2017
Background on GetHuman-326796's case
GetHuman: GetHuman-326796 - can you tell our other Goodyear Tire customers when your case took place?
GetHuman-326796: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Goodyear Tire, and if so, how?
GetHuman: And which of these common Goodyear Tire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326796 a list of common Goodyear Tire problems)
GetHuman-326796: "Returns" was why I was trying to call.
GetHuman-326796's review of Goodyear Tire customer service
GetHuman: So how would you sum up your experience for GetHuman's Goodyear Tire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326796: Horrible: Took my car in to get a Safety inspection and they tried to sell me repairs that the car did not need. I refused and question their ongoing unfair business practice and they failed the car. One of the Technician told me, in front of the Manager, James Holder, NOT TO COME BACK THERE. The Manager did not rebuked him. I took the car to a trusted and BBB Accredited shop and their Technicians verified my suspicions. Car passed inspection - happy with their service.
GetHuman: Let's quantify your experience contacting Goodyear Tire. On a scale of 1 to 5, how easy is it go get help on a Goodyear Tire problem?
GetHuman-326796: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326796: I'd give them a two out of five on communication.
GetHuman: And what about Goodyear Tire's ability to quickly and effectively address your problem?
GetHuman-326796: For that I would say five out of five.
GetHuman: And finally- any advice for other Goodyear Tire customers?
GetHuman-326796: Call them early in the day or late. Don't forget any personal or account information you might need for Goodyear Tire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326796 taken from his Goodyear Tire customer service problem that occurred on November 4th, 2017.