Google Play: Some of the worst customer service I have got i...
A Google Play customer review by GetHuman user GetHuman-280477 from November 19th, 2017
Background on GetHuman-280477's case
GetHuman: GetHuman-280477 - can you tell our other Google Play customers when your case took place?
GetHuman-280477: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280477 a list of common Google Play problems)
GetHuman-280477: "Update Account Information" was why I was trying to call.
GetHuman-280477's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280477: Some of the worst customer service I have got it a long time. I will not be recomending google phones to anyone! Hearing an opperator say, "like, um, like..." for thirty seconds may work at your local starbucks but not in call centers, then being bounced around to multiple other companies that handle, "issues like, um, that."**I just wanted to add a gift card... it should be easy!
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
GetHuman-280477: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280477: I'd give them a three out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
GetHuman-280477: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Play customers?
GetHuman-280477: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280477 taken from his Google Play customer service problem that occurred on November 13th, 2017.