Google: Gave up after listening to that obnoxious guy t...
A Google customer review by GetHuman user ~Arcyess from November 21st, 2017
Background on ~Arcyess's case
GetHuman: ~Arcyess - can you tell our other Google customers when your case took place?
~Arcyess: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Arcyess a list of common Google problems)
~Arcyess: "Cancel subscription" was why I was trying to call.
~Arcyess's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arcyess: Gave up after listening to that obnoxious guy tell me that all reps were busy for over an hour. How the **** can I get my * simple question answered. Your horrible web "Help" says "It is possible to do this..." but nowhere does it say HOW to do it. Aaaargh! This puts a whole new light on the vaunted Google.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Arcyess: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arcyess: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Arcyess: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Arcyess: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arcyess taken from his Google customer service problem that occurred on November 16th, 2017.