Google: Prevouis rep i spoke to i felt had horrible pho...

A Google customer review by GetHuman user ~karen shanklin from November 26th, 2017

Background on ~karen shanklin's case

GetHuman: ~karen shanklin - can you tell our other Google customers when your case took place?
~karen shanklin: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Google, and if so, how?
~karen shanklin: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~karen shanklin a list of common Google problems)
~karen shanklin: "Account access" was why I was trying to contact.

~karen shanklin's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen shanklin: Prevouis rep i spoke to i felt had horrible phone manners. I don't fill that he helped me at all. And now i can't get anyone to speak to you all have the worst customer service i have ever exerience. And i still can bt get help. I pray that i can get someone to speak to and hope your calls or monitor
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~karen shanklin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen shanklin: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~karen shanklin: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~karen shanklin: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen shanklin taken from his Google customer service problem that occurred on November 22nd, 2017.

Google

1.56 of 5 stars | 732 reviews

~karen shanklin's Google Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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