Google: I have been looking for a number of someone who...
A Google customer review by GetHuman user ~zuescous3 from November 20th, 2017
Background on ~zuescous3's case
GetHuman: ~zuescous3 - can you tell our other Google customers when your case took place?
~zuescous3: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~zuescous3 a list of common Google problems)
~zuescous3: "Account access" was why I was trying to call.
~zuescous3's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zuescous3: I have been looking for a number of someone who could help me with my app purchases and Google Wallet, came across this site and number, and truthfully I was dreading the call. But after pressing just a couple of digits and waiting on hold for no more than ** seconds Todd answered the phone. He walked me through everything i needed to do in order to troubleshoot my phone, account, apps, amd was able to find the solution to my problem! Its safe to say that im surprised by the experience. I even called on a Sunday.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~zuescous3: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zuescous3: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~zuescous3: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~zuescous3: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zuescous3 taken from his Google customer service problem that occurred on November 15th, 2017.