Google: Stinks! Absolutely abominable. Trying to notify...
A Google customer review by GetHuman user ~goodbye google from November 17th, 2017
Background on ~goodbye google's case
GetHuman: ~goodbye google - can you tell our other Google customers when your case took place?
~goodbye google: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~goodbye google a list of common Google problems)
~goodbye google: "Complaint" was why I was trying to call.
~goodbye google's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~goodbye google: Stinks! Absolutely abominable. Trying to notify them of an error on driving directions & make a suggestion for reinstating a prior service. Will never use Google Maps again! MapQuest for me
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~goodbye google: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~goodbye google: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~goodbye google: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~goodbye google: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~goodbye google taken from his Google customer service problem that occurred on November 13th, 2017.