Green Dot prepaid Visa card is a horrible produ...
A Green Dot customer review by GetHuman user ~bo from November 15th, 2017
Background on ~bo's case
GetHuman: ~bo - can you tell our other Green Dot customers when your case took place?
~bo: Sure. It was late at night, on November 7th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~bo a list of common Green Dot problems)
~bo: "Recover account" was why I was trying to call.
~bo's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bo: Green Dot prepaid Visa card is a horrible product. It took me ** minutes to get * $** cards activated over the phone. I tried to activate the cards online but unless you put in SSN you can't get past the next prompt. Once I did get customer service on the phone, which took ** minutes they could only activate * card and then I would have to call back and wait another ** minutes to get a CS representative. Terrible, terrible terrible product and customer service. The customer service personnel were very nice but the tools they are given to work with is novice.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~bo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bo: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~bo: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~bo: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bo taken from his Green Dot customer service problem that occurred on November 7th, 2017.