Groupon: Cameron was not helpful on the phone. I e-mail...
A Groupon customer review by GetHuman user ~Lois from November 21st, 2017
Background on ~Lois's case
GetHuman: ~Lois - can you tell our other Groupon customers when your case took place?
~Lois: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Lois a list of common Groupon problems)
~Lois: "Account access" was why I was trying to contact.
~Lois's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lois: Cameron was not helpful on the phone. I e-mailed Groupon previously and was told to clear my cookies. I did that and still have the same problem. This is the *st time I've ordered with my lois*skinner@earethlink.,net account. When I enter all my info and press "complete order" it takes me rbight back to where I have to enter my CC* info again, same problem as when I e-mailed you. Cameron advised me to set up a new account, which I do NOT want to do. I supposed by now, the Old Feed Mill certificate has expired. However, I can't confirm that, because it won't let me order!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Lois: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lois: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Lois: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Lois: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lois taken from his Groupon customer service problem that occurred on November 19th, 2017.