Groupon: Ordered over * weeks ago, Should have recieved...

A Groupon customer review by GetHuman user ~Groupon sucks from November 23rd, 2017

Background on ~Groupon sucks's case

GetHuman: ~Groupon sucks - can you tell our other Groupon customers when your case took place?
~Groupon sucks: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Groupon, and if so, how?
~Groupon sucks: I used a help page I found on the GetHuman Groupon customer service contact info page: Contact Groupon Customer Service
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Groupon sucks a list of common Groupon problems)
~Groupon sucks: "Make a purchase" was why I was trying to contact.

~Groupon sucks's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Groupon sucks: Ordered over * weeks ago, Should have recieved a tracking number or my product by now so I called and all they said was give it one more day.. I call a week later, get the same answer. What the ****! Figure out where the **** my product is and tell me. ****** *** customer service. Last time I order from Groupon
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Groupon sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Groupon sucks: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Groupon sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Groupon sucks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Groupon sucks taken from his Groupon customer service problem that occurred on November 21st, 2017.

Groupon

2.83 of 5 stars | 1029 reviews

~Groupon sucks's Groupon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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