H.J. Heinz Company: I work for a hunger relief program. We received...
A H.J. Heinz Company customer review by GetHuman user ~campuskitchen from November 11th, 2017
Background on ~campuskitchen's case
GetHuman: ~campuskitchen - can you tell our other H.J. Heinz Company customers when your case took place?
~campuskitchen: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to H.J. Heinz Company, and if so, how?
GetHuman: And which of these common H.J. Heinz Company customer issues best describes the reason you wanted to talk to them?
(Shows ~campuskitchen a list of common H.J. Heinz Company problems)
~campuskitchen: "Safety concern" was why I was trying to call.
~campuskitchen's review of H.J. Heinz Company customer service
GetHuman: So how would you sum up your experience for GetHuman's H.J. Heinz Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~campuskitchen: I work for a hunger relief program. We received cans of cream of mushroom soup that did not have a use by date because they were received in bulk from the supplier. They looked up the numbers and did some research for me and were able to find the dates. very pleasant.
GetHuman: Let's quantify your experience contacting H.J. Heinz Company. On a scale of 1 to 5, how easy is it go get help on a H.J. Heinz Company problem?
~campuskitchen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~campuskitchen: I'd give them a three out of five on communication.
GetHuman: And what about H.J. Heinz Company's ability to quickly and effectively address your problem?
~campuskitchen: For that I would say four out of five.
GetHuman: And finally- any advice for other H.J. Heinz Company customers?
~campuskitchen: Call them early in the day or late. Don't forget any personal or account information you might need for H.J. Heinz Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~campuskitchen taken from his H.J. Heinz Company customer service problem that occurred on November 4th, 2017.