H&R Block: The person who answered the phone had very litt...
A H&R Block customer review by GetHuman user ~not satisfied customer from November 18th, 2017
Background on ~not satisfied customer's case
GetHuman: ~not satisfied customer - can you tell our other H&R Block customers when your case took place?
~not satisfied customer: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~not satisfied customer a list of common H&R Block problems)
~not satisfied customer: "Ask For Tax Help" was why I was trying to call.
~not satisfied customer's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not satisfied customer: The person who answered the phone had very little knowledge of the English language and kept saying what? i'm sorry? excuse me? and could not decipher what was being said due to th eir languagea barrier. Aside from this, she was on a headset and could not hear me either, and kept saying what? what? what? and I asked her if she was on a headset, which took her several times of my asking to get her to understand what that was, she finally said yes, and I asked her to remove it and pick up the phone so she could hear me but she didn't understand. It was crazy and a waste of my time.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~not satisfied customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not satisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~not satisfied customer: For that I would say one out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~not satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not satisfied customer taken from his H&R Block customer service problem that occurred on November 17th, 2017.