H&R Block: never was answered. was hung up on about * time...
A H&R Block customer review by GetHuman user ~love2drivehorses from November 25th, 2017
Background on ~love2drivehorses's case
GetHuman: ~love2drivehorses - can you tell our other H&R Block customers when your case took place?
~love2drivehorses: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~love2drivehorses a list of common H&R Block problems)
~love2drivehorses: "Track a Tax Return" was why I was trying to call.
~love2drivehorses's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~love2drivehorses: never was answered. was hung up on about * times. very agrivated. have used h and r block for years. seriously thinking of changing now. hit best of both by accident now can't get out to finish taxes. very upset. and can not contact anyone to get out of this to finish my taxes. what can be done. obviously nothing. I am not paying ** dollars for something that I have done myself. very disappointed in h and r block.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~love2drivehorses: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~love2drivehorses: I'd give them a five out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~love2drivehorses: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~love2drivehorses: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~love2drivehorses taken from his H&R Block customer service problem that occurred on November 21st, 2017.