HBO Shop: Horrible customer service. I just want to exch...
A HBO Shop customer review by GetHuman user ~Jennfier from November 14th, 2017
Background on ~Jennfier's case
GetHuman: ~Jennfier - can you tell our other HBO Shop customers when your case took place?
~Jennfier: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to HBO Shop, and if so, how?
GetHuman: And which of these common HBO Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennfier a list of common HBO Shop problems)
~Jennfier: "Overcharge/Strange charge" was why I was trying to call.
~Jennfier's review of HBO Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's HBO Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennfier: Horrible customer service. I just want to exchange a shirt for a different size, and because I missed it by one week due to the holidays I'm told there is nothing that can be done. They have lost my business
GetHuman: Let's quantify your experience contacting HBO Shop. On a scale of 1 to 5, how easy is it go get help on a HBO Shop problem?
~Jennfier: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennfier: I'd give them a one out of five on communication.
GetHuman: And what about HBO Shop's ability to quickly and effectively address your problem?
~Jennfier: For that I would say one out of five.
GetHuman: And finally- any advice for other HBO Shop customers?
~Jennfier: Call them early in the day or late. Don't forget any personal or account information you might need for HBO Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennfier taken from his HBO Shop customer service problem that occurred on November 12th, 2017.
HBO Shop
1.00 of 5 stars | 4 reviews
~Jennfier's HBO Shop Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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