HMRC: On hold for nearly two hours still no idea of q...
A HMRC customer review by GetHuman user ~ANON from November 25th, 2017
Background on ~ANON's case
GetHuman: ~ANON - can you tell our other HMRC customers when your case took place?
~ANON: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~ANON a list of common HMRC problems)
~ANON: "Payment arrangement" was why I was trying to call.
~ANON's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANON: On hold for nearly two hours still no idea of queue position called before * and on hold till way after no idea if they are closed or will answer or not still on hold. GREAT SERVICE HMRC!!!
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~ANON: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANON: I'd give them a two out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~ANON: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~ANON: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANON taken from his HMRC customer service problem that occurred on November 23rd, 2017.