HMRC: Overall phone call took * mins, query dealt wit...
A HMRC customer review by GetHuman user ~Hero Of Chaos from November 28th, 2017
Background on ~Hero Of Chaos's case
GetHuman: ~Hero Of Chaos - can you tell our other HMRC customers when your case took place?
~Hero Of Chaos: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~Hero Of Chaos a list of common HMRC problems)
~Hero Of Chaos: "Update account information" was why I was trying to call.
~Hero Of Chaos's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hero Of Chaos: Overall phone call took * mins, query dealt with straight away, if only I'd called this number earlier & saved myself a lot of stress!
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~Hero Of Chaos: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hero Of Chaos: I'd give them a four out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~Hero Of Chaos: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~Hero Of Chaos: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hero Of Chaos taken from his HMRC customer service problem that occurred on November 24th, 2017.