HP: No offense but outsourced service techs can nei...

A HP customer review by GetHuman user ~texaselfis from November 28th, 2017

Background on ~texaselfis's case

GetHuman: ~texaselfis - can you tell our other HP customers when your case took place?
~texaselfis: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to HP, and if so, how?
~texaselfis: I used the 800-752-0900 number I found for on the GetHuman HP customer phone number page I was on: HP Customer Service Phone Number
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~texaselfis a list of common HP problems)
~texaselfis: "Returns and Repairs" was why I was trying to call.

~texaselfis's review of HP customer service

GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~texaselfis: No offense but outsourced service techs can neither speak or understand English. Twice I have been sent free mailers for warranty repairs and both times they went to who knows where. Absolutely horrible communication. They can neither speak the language or understand it.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~texaselfis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~texaselfis: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~texaselfis: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~texaselfis: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~texaselfis taken from his HP customer service problem that occurred on November 24th, 2017.

HP

2.69 of 5 stars | 298 reviews

~texaselfis's HP Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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