HP: It no longer just allows you to hit * or say "a...
A HP customer review by GetHuman user ~Servicesix from November 24th, 2017
Background on ~Servicesix's case
GetHuman: ~Servicesix - can you tell our other HP customers when your case took place?
~Servicesix: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Servicesix a list of common HP problems)
~Servicesix: "Refund a Charge" was why I was trying to call.
~Servicesix's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Servicesix: It no longer just allows you to hit * or say "agent" in order to move on. You have to follow the recorded prompts. It took me * to get to a human, who was India. There English wasn't great. They did fix the problem, though they had to do it remotely because their English wasn't sufficient to explain it to me.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Servicesix: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Servicesix: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Servicesix: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Servicesix: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Servicesix taken from his HP customer service problem that occurred on November 22nd, 2017.