HP: Spoke with Simon and then his supervisor of tec...
A HP customer review by GetHuman user ~Claudia Smith from November 26th, 2017
Background on ~Claudia Smith's case
GetHuman: ~Claudia Smith - can you tell our other HP customers when your case took place?
~Claudia Smith: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Claudia Smith a list of common HP problems)
~Claudia Smith: "Where to buy" was why I was trying to call.
~Claudia Smith's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claudia Smith: Spoke with Simon and then his supervisor of tech support, Arun. Neither one of them was helpful. Very difficult to understand what they were saying and they didn't seem to understand what I was trying to tell them. Kept interrupting me. I was asking them to help me set up the **** printer so that it would communicate with my HP laptops. They told me to contact my internet service provider. Completely useless jerks.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Claudia Smith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claudia Smith: I'd give them a four out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Claudia Smith: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Claudia Smith: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claudia Smith taken from his HP customer service problem that occurred on November 24th, 2017.