HP: Was left on hold for over * hours. I kept wait...
A HP customer review by GetHuman user ~Jeff Gerrits from October 27th, 2017
Background on ~Jeff Gerrits's case
GetHuman: ~Jeff Gerrits - can you tell our other HP customers when your case took place?
~Jeff Gerrits: Yeah. It was evening, on October 18th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff Gerrits a list of common HP problems)
~Jeff Gerrits: "Refund a Charge" was why I was trying to call.
~Jeff Gerrits's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff Gerrits: Was left on hold for over * hours. I kept waiting, just to see how long it would take to finally speak to someone. Gave up before I hit the * hour mark (when I had to leave work)
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Jeff Gerrits: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff Gerrits: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Jeff Gerrits: For that I would say two out of five.
GetHuman: And finally- any advice for other HP customers?
~Jeff Gerrits: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff Gerrits taken from his HP customer service problem that occurred on October 18th, 2017.