HP: Either they cannot hear me, or if they can, I c...
A HP customer review by GetHuman user ~Larry Camp from November 26th, 2017
Background on ~Larry Camp's case
GetHuman: ~Larry Camp - can you tell our other HP customers when your case took place?
~Larry Camp: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry Camp a list of common HP problems)
~Larry Camp: "Device Support" was why I was trying to call.
~Larry Camp's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry Camp: Either they cannot hear me, or if they can, I cannot understand their language. Have you considered English as a Second Language?
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Larry Camp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry Camp: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Larry Camp: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~Larry Camp: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry Camp taken from his HP customer service problem that occurred on November 19th, 2017.