Was told my new HP Envy Touch Smart is out of w...
A HP customer review by GetHuman user ~CLMcDonald from November 24th, 2017
Background on ~CLMcDonald's case
GetHuman: ~CLMcDonald - can you tell our other HP customers when your case took place?
~CLMcDonald: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~CLMcDonald a list of common HP problems)
~CLMcDonald: "Warranty Claim" was why I was trying to call.
~CLMcDonald's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CLMcDonald: Was told my new HP Envy Touch Smart is out of warranty - even though I've owned it less than * months. The communication with the foreign national was almost a non communication - he couldn't understand me and I couldn't understand him. Ultimately he transferred me to an out of warranty help line where I went thru the same communication barrier and wound up getting a sales pitch for a warranty service. Al I wanted to know was how to clear out the programs running in the background on the new Windows * computer that I'm not using.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~CLMcDonald: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CLMcDonald: I'd give them a one out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~CLMcDonald: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
~CLMcDonald: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CLMcDonald taken from his HP customer service problem that occurred on November 21st, 2017.