HP: The way to obtain support is to distill your is...
A HP customer review by GetHuman user ~alphaa10 from November 27th, 2017
Background on ~alphaa10's case
GetHuman: ~alphaa10 - can you tell our other HP customers when your case took place?
~alphaa10: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~alphaa10 a list of common HP problems)
~alphaa10: "Returns" was why I was trying to call.
~alphaa10's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alphaa10: The way to obtain support is to distill your issues down to a single question. Most customer service people are trained to think in terms of single issues. *Once I had my single question in mind, I called the number and presented my question to the HP customer service representative (CSR). That CSR referred me to somebody else, who referred me (after about ** minutes) to the person whose training most closely matched my concern. **As a result, I was able to confirm that my method of solving the problem was correct, and obtain additional information.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~alphaa10: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alphaa10: I'd give them a four out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~alphaa10: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~alphaa10: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alphaa10 taken from his HP customer service problem that occurred on November 21st, 2017.