HSBC (US): the number worked, glad i finally got a human...
A HSBC (US) customer review by GetHuman user ~High Stupid Banker Crooks from November 23rd, 2017
Background on ~High Stupid Banker Crooks's case
GetHuman: ~High Stupid Banker Crooks - can you tell our other HSBC (US) customers when your case took place?
~High Stupid Banker Crooks: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~High Stupid Banker Crooks a list of common HSBC (US) problems)
~High Stupid Banker Crooks: "Setup an account" was why I was trying to call.
~High Stupid Banker Crooks's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~High Stupid Banker Crooks: the number worked, glad i finally got a human. **but my god, they need to work on their customer service.
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~High Stupid Banker Crooks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~High Stupid Banker Crooks: I'd give them a two out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~High Stupid Banker Crooks: For that I would say one out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~High Stupid Banker Crooks: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~High Stupid Banker Crooks taken from his HSBC (US) customer service problem that occurred on November 13th, 2017.