HSN.com: I ordered a Queen Latifah Leather Studded Hand...
A HSN.com customer review by GetHuman user GetHuman-21954 from November 16th, 2017
Background on GetHuman-21954's case
GetHuman: GetHuman-21954 - can you tell our other HSN.com customers when your case took place?
GetHuman-21954: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21954 a list of common HSN.com problems)
GetHuman-21954: "Cancel order" was why I was trying to call.
GetHuman-21954's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21954: I ordered a Queen Latifah Leather Studded Hand Bag in ****. The handle came off and the Leather started to come off very cheap like. I am afraid to purchase any more of her lines.
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
GetHuman-21954: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21954: I'd give them a three out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
GetHuman-21954: For that I would say four out of five.
GetHuman: And finally- any advice for other HSN.com customers?
GetHuman-21954: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21954 taken from his HSN.com customer service problem that occurred on November 8th, 2017.