HSN.com: First time customer. I bought an LG Tracfone bu...
A HSN.com customer review by GetHuman user ~Al from November 20th, 2017
Background on ~Al's case
GetHuman: ~Al - can you tell our other HSN.com customers when your case took place?
~Al: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Al a list of common HSN.com problems)
~Al: "Overcharge/Strange charge" was why I was trying to call.
~Al's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Al: First time customer. I bought an LG Tracfone but was * days late in activating it for the promotional minutes. CS said they cannot do anything about iteven though they currently offer the same deal. They also are not clear about having to purchase activation time in addition to minutes. The minutes DO NOT carry over without purchasing more minutes PLUS activation time and there is an activation deadline. They are not clear about these rules. Buyer beware.
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
~Al: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Al: I'd give them a five out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
~Al: For that I would say two out of five.
GetHuman: And finally- any advice for other HSN.com customers?
~Al: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Al taken from his HSN.com customer service problem that occurred on November 18th, 2017.